About this product

Never Split the Difference:
Negotiating As If Your Life Depended On It by Chris Voss is a compelling guide to negotiation, drawing on the author's extensive experience as an FBI hostage negotiator. The book introduces a unique approach to high-stakes negotiations, emphasizing the importance of emotional intelligence and tactical empathy.

Key concepts covered in the book include:

Active Listening: Engaging in active listening to understand the counterpart's perspective and build rapport.
Mirroring: Reflecting the counterpart's words to encourage them to share more information.
Labeling: Identifying and acknowledging emotions to diffuse tension and foster open communication.
The Power of "No": Viewing "no" as an opportunity to clarify and adjust the negotiation strategy.
Black Swans: Being alert to unexpected information that can significantly impact the negotiation.

The book is filled with practical techniques and real-life examples, making it an invaluable resource for anyone looking to improve their negotiation skills.