About this product

WHAT’S INSIDE THIS STUDY NOTES?
Introduction to Front Office Services
The Front Office Department
Front Office Department Organizational Chart
Star Hotel Ratings
Types of Accommodation
The Front Office Department
The Front Office Staff
Duties and Responsibilities of a Front Office Staff
Anatomy of Front Office Staff
Characteristics of an Effective Front Office Staff
Front Office Design and Equipment
Common Business Tools
Performing Clerical Procedures
Front Office Forms
Reservation Related Documents
The Guest Cycle
Room Status Cycle
Room Status Codes
Standard Bed and Bed Sizes
Handling Customer Complaints
Types of Complaints
Dealing with Customers’ Complaints
Providing Front Office Services
Processing Reservation
Modes of Payment
Sources of Reservation
Handling Reservation
Recording Details of Reservation
Updating Reservation
Process to Change or Cancel Reservation
Cancellation of Reservation
Procedures for Documenting Amendments
Operating a Computerized Reservation System
Reservation Management and Computer Management Software
Computer Management Softwares
Creating and Processing Reservation
New Reservation
Updated and Amendments to Reservation
Advising Others on Reservation Details
Communicating with the Housekeeping and Maintenance/Engineering
Departments
Providing Common Reception Services
Preparing Reception area for Guest Arrival
Performing Check-out Functions
Organizing Guest Departure
Preparing Front Office Records and Reports
Providing Club Reception Services
Providing Information on Club Services and Processing Memberships
Monitoring Entry to Club
Providing Concierge and Bell Services
Handling Guest Arrivals and Departures
Rooming the Guest
Handling Guest Luggage
Responding to Request for Concierge Services
Managing Intoxicated Person
Conducting Night Audit
Processing Internal Financial Transactions
Processing Internal Financial Transactions
Providing Cashiering Services
Processing Receipts and Payments
Reconciling Financial Transactions at the End of the Shift